CSAT — Customer Satisfaction Score
Definition: A survey metric asking customers to rate their satisfaction, typically 1-5 or 1-7. CSAT measures one specific interaction.
Example
After a support ticket closes, customers rate it 1-5. A 4.6 CSAT is healthy.
When you'll hear it
CSAT shows up most often in board meetings, quarterly business reviews, and strategy off-sites. When someone uses it, they're usually referring to customer satisfaction score — and they expect the room to already know what that means.
FAQs
What does CSAT stand for?
CSAT stands for Customer Satisfaction Score.
What does CSAT mean in business and finance?
A survey metric asking customers to rate their satisfaction, typically 1-5 or 1-7. CSAT measures one specific interaction.
Where will I hear CSAT used at work?
CSAT comes up most often in board meetings, quarterly business reviews, and strategy off-sites. It's used as shorthand for customer satisfaction score, so people assume you already know the term.
Related terms
Curious what closing a gap like this is actually worth?
Run the numbers on your own first $10K as a consultant — see exactly how many clients and conversations it takes.
Run your First $10K number →Get the Launchpad — $97
The Scale Ranger Launchpad gives you the outreach scripts, templates, and step-by-step playbooks — everything in one bundle.
Get the Launchpad — $97 ↗